Families Who Chose Dragonwell
The people who know Dragonwell best are those who have placed someone they care about here. These are their words.
Back to HomeFrom Our Families
Lily Chan
Daughter of resident · Tin Hau
My mother has been at Dragonwell for seven months now. What I noticed first was how calm she seemed after a few weeks — calmer than she had been at home alone. The staff know her name, the way she takes her tea, and that she prefers the garden in the morning. That kind of attention is rare.
February 2025
Kevin Wong
Son of resident · North Point
We tried two other places before Dragonwell. The difference was noticeable from the first visit. The home feels like someone actually lives there — not a waiting room. My father eats well, sleeps well, and seems to enjoy the conversation sessions. It's taken a real weight off our family.
January 2025
Sophia Lam
Granddaughter · Fortress Hill
My grandmother joined the Storytelling Circle before she moved in full-time. It was a nice way for her to get to know the home and the staff slowly. She started looking forward to Tuesdays and Thursdays. By the time she moved in, it felt familiar already. We appreciated having that option.
February 2025
Michael Wai
Husband of resident · Quarry Bay
My wife has memory difficulties and I was worried about how she would settle somewhere new. The staff at Dragonwell were patient from day one. They kept her routine consistent and told me honestly when something seemed unsettled. I always know what's happening. That transparency matters a great deal.
January 2025
Alice Poon
Daughter of resident · Causeway Bay
We used the Weekend Respite arrangement first — just to see how my father managed. He came back talking about the garden walk and the film they screened on Saturday afternoon. After two weekends, he asked if he could stay longer. That told us everything we needed to know.
March 2025
Raymond Cheung
Son of resident · Taikoo Shing
My father is not an easy person to settle anywhere new. He values his independence and his routines. The team at Dragonwell read this quickly and gave him space while making sure he was comfortable. Three months on, he has a chair that's become his — and staff who know not to disturb him during the news.
February 2025
A Closer Look at Three Journeys
Terrace Residence · Long-Term
From Reluctance to Routine
The Situation
Mrs. Ng, 81, was living alone after her husband passed. Her family in Kowloon were managing visits every two or three days, but she was increasingly isolated and had stopped eating regularly. She was resistant to the idea of moving anywhere.
The Approach
Mrs. Ng's daughter brought her to Dragonwell for tea — not presented as a facility tour. Over two visits, she met residents and staff naturally. The decision to move in was, in the end, one she felt she had made herself.
After Six Months
Mrs. Ng eats three meals daily and joins morning terrace time most days. Her daughter visits weekly and describes the difference as significant. Mrs. Ng has said — on more than one occasion — that the home surprised her.
"She told me she didn't expect to feel at ease somewhere that wasn't home. Now she says it is home." — Mrs. Ng's daughter
Storytelling Circle · Community Participant
Stories That Might Have Been Lost
The Situation
Mr. Chan, 77, lived with his adult son in North Point. He was mobile and independent but had few opportunities for social contact since retiring. His son heard about the Storytelling Circle through a neighbour.
The Approach
Mr. Chan attended his first session reluctantly and spoke very little. By the third session, he had begun telling the group about his years working on the docks in the 1970s — stories his son had never heard in full.
The Outcome
Mr. Chan has now attended the Circle for eight months. His son asked for the recordings, which the team compiled into a simple document for the family. Mr. Chan says Tuesdays are his favourite day of the week.
"I didn't know those stories. He never sat still long enough to tell them. Now I have them written down." — Mr. Chan's son
Weekend Respite · Caregiver Support
A Weekend That Changed the Conversation
The Situation
Mrs. Yip's daughter was the primary carer for her 84-year-old mother. She had not taken a break in over a year. A family friend suggested trying a weekend respite stay before anything more significant was considered.
The Approach
Mrs. Yip arrived on a Friday with a few familiar items from home. She joined the garden walk on Saturday morning and watched the afternoon screening. Staff called the daughter once — not to report a problem, but simply to say she had settled well.
The Outcome
The family now books one weekend per month. Mrs. Yip's daughter describes the respite as the most important thing she has done for her own wellbeing — and for the quality of time she and her mother now spend together on the other weekends.
"She came back and said it wasn't as strange as she'd expected. That was enough for me." — Mrs. Yip's daughter
By the Numbers
8+
Years in North Point
120+
Families who have placed their trust in us
4.8
Average rating from family feedback
92%
Families who would recommend Dragonwell to others
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